FAQ

Have questions? We are here to help!

Please view the below list of most commonly asked questions. If you don’t find what you are looking for here, please feel free to contact us, drop by, or try our helpful chat bot. Our team will do our best to get you the answers you need. 

Unit finishes vary based on the apartment’s renovation status and layout. Some apartments feature upgraded finishes, which may include granite countertops, canned lighting, and recessed lighting. Other apartments offer a standard finish, allowing residents to choose a home that best fits their needs and budget. Finish levels, features, and availability vary by unit and are subject to change. 

Yes. Flexible rent payment options are available through approved third-party providers such as GetFlex.com, subject to approval and availability. These programs allow residents to split rent into smaller payments throughout the month for added financial flexibility. Terms, eligibility, and fees are determined by the third-party provider. Please contact the leasing office for current options and enrollment details.

At this time, The Alto does not offer separate on-site storage units.

The Alto Apartments does not currently have an on-site fitness center.

The pool is open daily from 8:00 AM to 10:00 PM, in alignment with community quiet hours. Hours may vary seasonally or due to maintenance or weather conditions.
 
Yes. The cabana is available for resident use.
In addition, private reservations for the cabana and/or leasing office space may be available, subject to approval. Reservation fees vary based on the number of guests and are intended to cover cleaning and setup costs.
Please contact the leasing office for availability, pricing, and reservation guidelines. 
 

All apartment homes at The Alto include convenient in-unit washer and dryer connections. For added ease, washer and dryer appliance rentals are available, with monthly rates typically ranging from $50–$75, depending on the appliance package selected. Availability and pricing may vary. Please contact the leasing office for current options and details.

At this time, package lockers are not available. Packages are delivered directly to residents by carriers.

The Alto Apartments does not have a formal business center at this time; however, residents are welcome to use the community’s computers and printers for basic work, printing, and everyday needs during office hours.

Yes. Neighborhood sidewalks, parks, and nearby walking areas are located close to the community, providing convenient outdoor recreation options. 

No, The Alto does not have an on-site marketplace. However, grocery stores, including H-E-B, along with retail and dining options, are located just a short walk or drive from the community, making everyday errands quick and convenient.

Yes. Public transportation options are available nearby a few hundred yards, with VIA Metropolitan Transit routes serving the surrounding area.

No. The Alto Apartments is a townhome-style community and does not have elevators.

The Alto Apartments does not offer covered parking at this time. However, reserved parking spaces are available for residents who prefer the convenience of a designated parking spot, offered for an additional monthly fee and subject to availability.

The Alto Apartments is a pet-friendly community and offers:
  • Pet-friendly apartment layouts
  • Open green areas throughout the community
  • Convenient access to nearby parks and walking areas
Breed restrictions, weight limits, pet rent, and fees may apply. Please contact the leasing office for full pet policy details.

The Alto Apartments is located within the Northside Independent School District (NISD). School assignments are subject to change; please verify directly with the district.

The Alto Apartments is a townhome-style community offering a more residential feel, with select homes featuring real wood-burning fireplaces—a rare and highly sought-after feature in San Antonio apartments.
In addition, many of our apartment homes offer some of the largest floor plans and square footage in the San Antonio area, providing more space to live, work, and relax comfortably.
Our on-site management team is available during the following posted hours:
  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 4:00 PM
After-hours and weekend showings may be available by appointment, based on availability. Please contact the leasing office to schedule a tour.
 

do you have more questions?

Our leasing team is here to help. Contact us today to learn more about availability, schedule a tour, or get answers to any questions about life at The Alto.

SCHEDULE YOUR TOUR TODAY!

Schedule your tour today, or if you are ready to take the next step, select your preferred apartment on our floor plans page and start your application online. If you have any questions along the way, our team is always available and happy to assist. 

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The Alto Apartments offers modern one- and two-bedroom homes in Northwest San Antonio, TX, near the Medical Center and USAA.

Enjoy upgraded interiors, resort-style amenities, pet-friendly living, and a prime location with easy access to shopping, dining, and major highways. Discover your ideal San Antonio apartment home at The Alto.

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